Housekeeping Coordinator

Outer Banks Blue Realty Services seeks to fill the position of Housekeeping Coordinator for the Kitty Hawk office. This role is a key position within the company in the delivery of customer service to our guests and homeowners. This is not an entry-level position.

Reports to: Housekeeping Manager

Other Department Relationships: Property Services, Rentals, Reservations, Laundry, and Maintenance

Work Week: TBD (Weekends required)

Job Requirements:

· Support and assist the housekeeping manager in:

o Coordinate the activities of Field Maintenance Technicians and keep them highly organized and efficient

o Create and/or update our standard and training documentation in both English and Spanish

o Provide training to our professional cleaners and ensure understanding by them

o Coordinate and keep the team up-to-date with the status of private or commercial cleans

· Utilize our technology systems to properly create, update, and close out work tasks

· Clearly and quickly communicate with homeowners and guests on any housekeeping issues that may arise

· Partner with the Housekeeping Manager on improving cleaner efficiency and effectiveness

· Investigate housekeeping compensation requests.

o Utilize the 5-Why problem solving methodology to get to the root cause of the problem

· Regular meetings with management to review expenses and give advice on improving financial operations of the department

· Other tasks and duties as requested

Critical Skills:

· Fluency in Spanish is required

· Ability to manage constant flow of work and communicate clearly via e-mail, text, phone and written word in both English and Spanish

· Problem solving using facts and data

· Positive ‘get it done’ attitude

Minimum requirements:

· High School education (or GED). 2-year+ college experience preferred

· Reliable transportation and report to work on-time

· Demonstrated experience using MS Office applications (or similar)

· Background in customer service and housekeeping

· No conflict of interest with additional jobs “on the side.”

Physical Requirements:

· Must be able to work long periods in an office environment